The IRS has issued new guidance to help people for whom coronavirus stimulus payments were sent but never received.
NJ Advance Media has received many reports from readers who said the IRS Get My Payment tool showed a payment was issued, either through direct deposit or check, but the payment never arrived.
The agency said you can now initiate a trace on the missing payment.
First, the IRS said, it wants you to give it time.
If the Get My Payment tool said you should expect a direct deposit, don’t submit the trace unless it’s been more than five days since the tool said your payment was sent, the IRS said. Also check first with your bank to verify it did not receive the deposit, the agency said.
If the Get My Payment tool said a paper check was mailed, give it four weeks to arrive before starting a trace, or six weeks if you have a forwarding address on file with the postal service.
And make sure you were not mailed a debit card instead of a check. Some readers have told NJ Advance Media that the Get My Payment tool said they would be getting a check but, they got a debit card instead. Some threw out the debit card because they thought it was junk mail or a scam.
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Also, if you have a foreign address, you should wait nine weeks before asking for a trace, the IRS said.
To be eligible to request the trace, the IRS said you must have been issued Notice 1444 — those letters from the White House and signed by President Donald Trump notifying you of a stimululs payment sent — or you must have received a payment date from Get My Payment.
To initiate the trace, submit Form 3911 or call the agency at (800) 919-9835.
“Please be advised that you may experience long wait times or recorded assistance due to limited staffing,” the IRS said. “If you submit the form and you are Married Filing Joint, both spouses must sign the form.”
The IRS said you should not request a payment trace if you’re trying to determine your eligibility for a payment.
After you request the trace, if the government determines the check was not cashed, you will receive a replacement check once the original check is canceled, the IRS said.
If you find the original check and receive a replacement, you must return the original as soon as possible, the IRS said.
It gets more complicated if your check was already cashed.
“The Bureau of the Fiscal Service (BFS) will provide you with a claim package that includes a copy of the cashed check,” the IRS said. “Follow the instructions for completing the claim package. BFS will review your claim and the signature on the canceled check before determining whether they can issue you a replacement check.”
MORE ABOUT ‘GET MY PAYMENT’
If the Get My Payment tool says “Need More Information," it means the IRS does not have your direct deposit information, which is the fastest way to get your payment.
“If you would like to receive your Payment to a bank account Make sure the routing number, account number, and account type are correct,” it said.
“You can find this information on one of your checks, through your online banking applications or by contacting your financial institution directly. Do not use the number shown on the front of your bank debit card as this is not the same as your bank account number.”
If Get My Payment previously provided you with a payment date and you are now receiving a “Need More Information” message, the IRS said your payment may have been returned to the IRS.
Provide your bank account information to receive your payment, it said.
If you don’t provide your bank account information, the IRS will hold your payment until it receives an updated address.
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Karin Price Mueller may be reached at bamboozled@njadvancemedia.com.
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