Estimate your child tax credit payment
Missing a monthly child tax credit payment, economic impact payment (aka stimulus check), or a tax refund? You may need to request a payment trace with the Internal Revenue Service (IRS).
You can also do this if you misplaced a check issued to you by the IRS or, in some cases, if you provided the IRS with an incorrect bank account number.
Before you start a payment trace, check with the IRS about the status of your payment.
If you filed a tax return and expect a tax refund, you can use the Where’s My Refund tool or the IRS2Go mobile app to determine your refund status.
If you’re missing a monthly child tax credit payment, check your status using the IRS Child Tax Credit Update Portal.
Finally, if you’re searching for your stimulus payment, you can check Get My Payment. If the IRS agrees with your claim, it will credit your tax account for your stimulus payments. However, you will need to claim the 2020 Recovery Rebate Credit on your 2020 tax return to retrieve your funds.
Here is how to request a payment trace and what you need to know.
What is a Payment Trace?
The IRS allows taxpayers to initiate a request to locate a missing, stolen, or lost payment. Once you start the payment trace, the IRS will determine whether the check was cashed. If it has not, the IRS will cancel the payment and issue a replacement check. For payments sent via direct deposit, the IRS will contact the bank to attempt to recover the payments. Banks have up to 90 days from the initial payment trace to respond to the IRS’ request.
Before initiating a payment trace, you will need to wait for the following timeframes to pass:
- Five days since the expected deposit date
- Four weeks since the check was mailed to your mailing address
- Six weeks since the check was mailed to a forwarding address
- Nine weeks since the check was mailed to a foreign address
If you lost a check, you can immediately initiate a payment trace to request that the check be canceled and reissued.
You can initiate a payment trace either by phone at (800) 829-1954 or (800) 919-9835 for stimulus payments, or by completing Form 3911, Taxpayer Statement Regarding Refund. If you are married and file a joint tax return with your spouse, the IRS will not allow you to initiate your request by phone; you will both need to complete Form 3911.
How to Complete IRS Payment Trace Form 3911
To request your payment trace, you will need to provide information using Form 3911:
- Your name, address, phone, and identification number
- Your power of attorney information, if applicable
- Payment type (check or direct deposit)
- Information about the payment, whether it was lost, stolen, or destroyed
- Any correspondence received from the IRS concerning the payment
- Your bank account information
The form requires you to sign under penalty of perjury, certifying the information provided is accurate. You will also need to include a check description, such as the refund date and the payment amount.
For missing economic impact payments, you may need to take a few extra steps. The IRS requires you to write “EIP” followed by the number 1, 2, or 3, identifying the round of stimulus payments you want to trace.
Once you have completed the form, mail it to the IRS address where you would file paper tax returns.
How Long Does It Take for the IRS to Process a Payment Trace?
Typically, you can expect the IRS to complete a payment trace within six weeks of the date of your request. However, you might experience processing delays due to the Covid-19 pandemic.
Once the IRS processes your payment trace, if it discovers your check was cashed, it will send you a claims package from the Bureau of the Fiscal Service (BFS). The BFS will review your claim and compare your signature with the signature on the check before reissuing your check payment.
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Missing a Child Tax Credit Payment, Tax Refund or Stimulus? Request a Payment Trace - Forbes
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