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Couple pays credit card bill, but company says payment is missing. Where did it go? - NJ.com

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Couple pays credit card bill, but company says payment is missing. Where did it go?

Rocco and Bobi paid their credit card in full and on time, but they were charged late fees and interest - even after providing proof of payment to the bank multiple times. (Courtesy Bobi LaSasso)

When you pay a bill, you expect the money to be taken out of your bank account and the payment credited to you by the lender.

You probably don’t expect late fees, interest and multiple demands for payment.

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Couple pays credit card bill, but company says payment is missing. Where did it go? - NJ.com
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